Regarding special return policy

Can returns be made?

Products purchased from the Harvey Online Store (this site) may be returned if the product is defective within 7 days of receiving the product. (Some items may not be eligible) The following items cannot be returned.

  • Products that have been delivered for more than 7 days
  • Items returned without prior notification
  • Sale items
  • Products discounted through coupons and campaigns
  • Pre-order items
  • Products with damaged, defaced, or missing product tags, labels, and delivery notes, and products with tags not attached to the product itself.
  • Items with odors, dirt, or scratches left by the customer
  • If the condition of the product (including box and accessories) when you return it to us is significantly different from when it was delivered.
  • For products whose packaging is part of the product, if the package is opened, damaged, or soiled.
  • When the requester and recipient are different, such as a gift
  • Only some of the set products
  • Products purchased at the store

Additionally, products purchased on this site cannot be returned to a store. If you would like to return an item purchased on this site, please contact customer service. [About exchanges] In the unlikely event that the delivered product is different from what you ordered, or if it is damaged or soiled, we will exchange it.
In the unlikely event that the delivered product is different from what you ordered due to a mistake on our part, or if the product is damaged or soiled, we will bear the shipping costs. Please note that we do not accept returns due to customer reasons such as ``the size does not fit'', ``it is different from the image'', ``you ordered the wrong item'', etc. To process a refund, please contact customer service after receiving the product and confirming the refund.

[Contact information for returns]
2-4-1 Senba Higashi #101, Minoh 562-0035 Osaka Prefecture

Return conditions

We accept returns only in the following cases.

  • In case of defective product
  • If the received product is incorrect

However, we cannot accept returns in the following cases.

  • Product you used
  • Products that have been scratched or damaged by the customer

Is there a shipping charge for returns?

We will be responsible for the shipping costs required to return and resend the product.